Because Service matters….
As a service leader 'The Service Edge' is focused on delivering the highest standard of customer satisfaction. To assist us with this all feedback and comments are encouraged as they will help us to further develop and enhance the quality of our service.
To ensure that we are always delivering to our service standards, we work with customer speciﬁc Key Performance Indicators (KPI’s). All personnel are aware of this statement and the procedures around it. They are required to respond, process and resolve all enquiries and comments in an efficient manner.
We are focused on ensuring that our customers enjoy dealing with us and are confident in our on-going ability to deliver exceptional performance in every aspect of their needs.
.....we strive for excellence